Looking for something specific? Use the quick links below to jump to that section on this page: If you have any questions that are not resolved through the below FAQs, please reach out to us at 1-86 or send an email to our support team at and together we can solve your queries. Will there be any changes to my Internet plan and fee? Will all of my Internet services switch to Xplornet? Your current Internet plan and fee will not change. Where can I find more details about policies on my Internet service? The Xplornet network will be providing you with your Internet access services following April 24 th. To help you become familiar with the policies that apply to your service, we’ve placed this information in one convenient place.
Click here to review policies such as the Terms of Service, Privacy Policy and Traffic Management Policy.
If my current plan includes unlimited data usage, will I continue to receive unlimited usage?Īs part of this transition, there is no change to your service, the plan you subscribe to (speed and data) and the monthly fee you pay today. There is no need for you to sign a new contract under your current service.
IZOOM CUSTOMER SERVICE UPGRADE
As we continue to innovate using the latest technology, we may upgrade and replace older technology, in which case we may provide you with alternate Internet solutions that may require you to sign a contract. You can continue to use the same Internet service equipment that you currently have in your home or business. We’ve designed the transition to be as seamless and easy for you as possible.
Will I be able to upgrade my service with Xplornet? If you choose to switch packages, an equipment upgrade may be required. You will be able to upgrade to other Xplornet services as they become available in your area. Will my credit or owing balance transfer to Xplornet? IZOOM INTERNET UPGRADE Yes, your balance will seamlessly transfer to Xplornet’s billing systems. Your last invoice from Cable Cable will depend on when you typically receive your invoice. You will receive your last invoice from Cable Cable on April 1 st, Xplornet will directly start billing you on May 1 st.Ĭlick here for a sample of an Xplornet invoice.
IZOOM CUSTOMER SERVICE UPDATE
Will my payment information transfer over? Do I need to update my method of payment? If you currently use the pre-authorized credit option, you can call Xplornet Customer Care at 1-86 and we can update your account with your credit card information. Please return your form to Xplornet by one of the following ways: Please complete the Xplornet Pre-authorized Debit Form If you currently use the pre-authorized debit option, we will need your up-to-date payment information. Mail to Xplornet Communications Inc., P.O.If you currently pay via online banking, you will be required to update your online banking information as of April 24, 2018. Account ID Number (will appear on your first Xplornet invoice)įor cheque payments after April 24, 2018, please note the new mailing address:Į7M 6B5 Will there be any changes to my billing period?.You will need the following information to make payments via online banking after April 24 th, 2018: Please do not send any online banking payments through to Cable Cable after this date. If you are on monthly billing, there will be no changes to your billing period and dates.įor other billing frequencies (such as quarterly, semi-annual, or annual), your account will be transitioned to monthly billing and charges will begin after your current billing period ends. If you wish to change your payment day we can easily do that for you by simply emailing us at If you are on a prepaid plan, your account will be transitioned to monthly billing once your prepaid amount is used up. This option is available from options page and a faster and user-friendly context menu.Will the charges for activities such as moving my service remain the same? In addition to the zoom mode the user can choose which addresses he/she wants to exclude from being zoomed in/out. With three different zooming modes.ġ) Shrink Only - Zoom is always at 100% unless window width is decreased and the contents are shrinked to fit, avoiding horizontal scrollbar (this is probably the expected behaviour for most of the users).Ģ) Grow Only - Zoom level is never lower than 100% and it only grows for the contents to fit window width.ģ) Shrink and Grow - Contents are shrinked and growed to fit window width. Automatically changes zoom level to fit window width.
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